FREQUENTLY ASKED QUESTIONS

Our clinic is located inside of East Yard CrossFit in South Portland, Maine. We have a fully functional clinic space separate from the main gym, with our own equipment including rigs, barbells, weights, a GHD, and everything needed to get you back to pain-free activity.

In the state of Maine, a referral is NOT required for an individual to receive physical therapy services. This is referred to as direct access, meaning you can go directly to a physical therapist for treatment without the hassle of attending several other office visits prior to initiating physical therapy. This results in less delay and quicker assessment, treatment, and recovery. As an Orthopedic Certified Specialist, our Doctors of Physical Therapy are familiar with situations when an individual's condition is not appropriate for physical therapy or if imaging (x-ray, MRI, etc) is recommended by evidence-based guidelines, and will ALWAYS refer to the appropriate medical provider in these cases.

If we are able to help you get back to confidently living and training pain-free, and insurance didn’t cover a dime of it, would it be worth the investment?

You only get one body during your lifetime, doesn’t it deserve the treatment you believe is best? Not what someone behind the desk at an insurance company determines is appropriate?

We’ve been down that road before, being told by insurance companies what treatments we can and can’t do, how many visits a patient can receive, and what the insurance company is willing to pay for those services.

That’s why we decided to be an out-of-network, fee for service, cash-based clinic.

This means that we do not bill insurance directly, but we can provide you with a superbill which you can submit for potential reimbursement of out-of-network services. We’ve seen everything from patients getting reimbursed 80% to all costs going towards an out-of-network deductible.

Being cash-based allows us to keep all of our sessions 1-on-1 with highly skilled doctors of physical therapy helping you by providing the most appropriate and most effective treatments. Not drowning in multiple patients at once or finding ways to bill extra units while trying to meet productivity standards. Everything we do is included in the visit rate. No hidden costs. No surprise bills.

We accept cash, all major credit cards, Health Saving Accounts (HSA), and Flexible Spending Accounts (FSA) at the time of service.

If you are interested in utilizing your out-of-network insurance benefits, you can find all the information you need in this step-by-step guide. CLICK HERE to access the guide. It walks you through every question you need to as your insurance company to find out what your benefits are, and how much you can expect to be reimbursed.

Infinite Capacity is a cash physical therapy practice. This means we do not directly bill your insurance. Each therapy treatment will be paid by the patient on the day of the treatment. You can then request documentation of the session, which can be submitted to insurance for reimbursement of out-of-network services. We bill thru an automated payment system, therefore require a credit or debit card (all major credit/debit cards, and Health Savings Account debit cards) at the time of booking an appointment, but arrangements can be made for other forms of payment (cash, checks, etc).

For more information on why this may be the best option for your treatment, CLICK HERE to read a blog post on this topic.